Free UK Delivery
We aim to dispatch your order within 1-2 working days of payment of your purchase and deliver within 2-3 working days. (Subject to availability)
Once your order is ready to be dispatched, our delivery team will contact you to book a suitable date and time for delivery.
Deliveries are made between 7:00am and 6:00 pm Monday to Friday and will require signing for.
Weekend deliveries will incur an additional surcharge, please contact for confirmation.
The Chair Store will not be liable for any consequential loss due to a late or failed delivery.
You will be provided with a tracking reference once your delivery has been dispatched.
Deliveries are to ground floor only this includes flats & apartments.
The couriers do not remove any packaging
Once you receive your delivery, please check to ensure you have received the correct number of boxes as stated on the delivery note. Also check the boxes for any visible signs of damage that may have occurred during transit. This is a rare occurrence, but if you do notice any damage, please write the issue(s) on the delivery note before signing for your delivery and take photos if possible.
Free delivery to most UK Mainland post codes. The following post codes will incur an additional delivery surcharge:
Scottish Highlands and Islands (HS, IV, KA27 KA28, KW, PA20 to 49, PA60 to 78, PH17 to 26, PH30 to 44, PH49 to 50, and ZE)
Please contact us for confirmation or if you require delivery to a destination outside these fields and we will try and find solution.
All orders will be delivered through a courier and need to be signed for upon delivery. Delivery is only to the ground floor this includes flats & apartments.
Once you unpack your delivery, please check to ensure you have received the correct item(s). If there is an issue, please contact us as soon as possible.
If you notice that your purchase is damaged, please notify us within 3 days of delivery so we can arrange to make the collection. Damaged products will be collected at no charge to you and will be replaced as quickly as possible. When notifying us of the damaged product(s), please include your name, order number, photos of the damage or fault and a photo of the batch number which can be found on the bottom of the chair. Items must be returned in their original, unused condition and packaging.
If you are not fully satisfied with your purchase for any reason, please contact us within 3 days of delivery. Please include the order number, your name, and the reason for your return.
When returning items, it is your responsibility to ensure that the goods are suitably packaged and in the same condition as they arrived, ready for collection. If you fail to take reasonable care of the goods before they are returned to us and this causes damage or deterioration of the products, we will charge you for the reduction in value.
Collections will be arranged after we have confirmed the return is acceptable.
Please note our delivery and collections are an all-day service and we are not able to advise specific delivery times in advance.
Once items have been received by us and are deemed to be in their original, unused condition and packaging, as they were at the time of delivery, we will process a refund within 5 days to the same method used for your purchase. Returned items will be refunded at the amount you paid, minus the following
cost of collection. Collection costs are approximately £17.00 - £25.00 per box of chairs and up to £55.00 for heavier furniture items plus £10.00 admin fee
Re-Stocking fee 8% of the invoice total.
Any surcharges originally paid will not be refunded.
The following post codes may incur an additional collection charge: Scottish Highlands and Islands (HS, IV, KA27 KA28, KW, PA20 to 49, PA60 to 78, PH17 to 26, PH30 to 44, PH49 to 50, and ZE)
The cost of collection will be advised to you prior to collection.
Unfortunately, we are unable to offer a refund or exchange if:
- We did not receive notification in writing of unwanted items within 3 days of you receiving the delivery.
- Self-assembly or full/part assembly of products has taken place. Please fully check your item prior to assembly. Any replacement of shortages to self-assembly products will be supplied free of charge.
- We did not receive notification of damaged or faulty items within 3 days of you receiving the delivery.
- The items have been used or marked.
- Variations in colour, please see “Request Fabric Sample” Tab for further details
- Item too big or small, please check “Product Dimensions” before purchasing.
*Your statutory rights are not affected.